Shipping Policy and Information
We ship to Australia, New Zealand, and worldwide.
Please allow 1–2 business days for order processing (excluding weekends and public holidays).
Shipping Times
- Australia Standard: 2–8 business days — $9.95 flat rate
- Australia Express: 1–4 business days — $13.95 flat rate
- International Orders: Delivery times vary by destination and are shown at checkout
All delivery times are estimates and may be affected by courier delays or customs processing.
International Shipping
We offer international shipping at a flat rate of $9.95 USD.
Returns & Refunds
Please choose carefully when placing international orders, as refunds can be costly due to shipping and processing fees.
We do not accept returns for change of mind or incorrect selection due to international fulfilment costs.
We only offer refunds or replacements for:
- Items received damaged
- Items that are incorrect or not as described
- Parcels confirmed lost in transit by the courier
Please contact us within 7 days of delivery if there is an issue with your order.
Delivery Responsibility
Once a parcel is marked as delivered by the courier, responsibility transfers to the shipping provider. Any delivery issues after this point must be raised directly with Australia Post or the relevant courier.
Address Accuracy
Please ensure all delivery details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned to sender, additional shipping fees may apply for reshipment.